What is alarm monitoring? |
| Upon receiving
a signal from your home, the dispatchers will immediately call your home
to verify whether you set your alarm off accidentally. Whoever answers
the phone is required to give a secret password that is stored securely
in our records. If we do not receive an answer or if an answering
machine picks up, we will immediately dispatch your nearest local
authorities and/or contact your approved call list. If a panic button is
triggered or if a smoke detector signal is received, we will immediately
dispatch and then call your home. In any event, it is your nearest local
authorities (Police, Fire, and Paramedic) that respond. |
|
How does it work? |
Your security system
is designed to plug into a device called an RJ31X jack installed at your
premises on one of your regular telephone lines. When activated, a relay
in your security system "seizes" your phone line and gives the security
system priority use of this line, allowing the security system to report
its signals to the central monitoring station. The call to our central
monitoring station is placed over a toll-free number.
Your security system runs on the AC current in your home normally.
However, if the power fails, your system will automatically revert to
its own back-up battery for several hours if necessary. Once the power
to your home returns, your security system automatically reverts back to
AC current. |
|
What if I want to test my system? |
| By
calling the monitoring station and requesting that they put your system
into a "test" mode, you can activate the system and then test any
feature you have. The representatives will be happy to inform you about
the signal they received and where it came from in the home. |
|
|
What if I accidentally set off my alarm system? |
|
If you ever accidentally set off your security system, don't worry. The
representatives will call you immediately upon receiving a signal. When
you answer the phone, they will identify themselves and ask you to do
the same. Here is where you will give them your secret password. They
will not dispatch the police to your home if you simply tell them your
password. CAUTION: If the signaled received is a "panic" or "fire"
signal, we dispatch the authorities first and then call you. |
|
|
What if I am currently under an alarm-monitoring contract? |
|
If you have an existing monitoring agreement with another provider, you
have to wait until it expires. Most providers require advanced notice
before you can cancel. Also, it is common practice in the industry to
use "automatic roll-over agreements." So watch your expiration date
closely. Once you are free from your obligation, give us a call. We want
an opportunity to earn your business. |
