Technical training and documentation
Recent projects
Following are some of the training, testing, and documentation projects we have completed recently. Please contact us to learn more about these projects and how we can help develop the best training and documentation for you.
- Classroom training for member services representatives to learn to retrieve and process managed health care information on a new client-server system
Team-teaching was the highlight of this project! We worked with a team of instructors to develop hands-on practice exercises that reinforce procedures in the training manuals. Then we delivered the training as a team to fifty participants over five weeks. This was the first time most of the participants had used a Windows-based client-server system.
- Computer-based training for process engineers to learn to retrieve, process, and display process history data
The computer-based training we developed can be delivered from a CD-ROM or a Web site. We worked with a team of our client's course developers and subject matter experts to develop the content from existing learning objectives and used Macromedia Authorware to put the content into an interactive computer-based course. Before committing to a delivery mechanism, we surveyed our client's customers to determine their needs and site constraints.
- Classroom training for process engineers to learn to use our client's software to write process control applications
Using product documentation and the help of subject matter experts and customers, we identified the tasks process engineers must perform to plan, implement, and operate an automated process. We wrote performance-based objectives for the tasks the students must learn to use the software. Course materials designed to help students meet the objectives include a slide presentation, guided practice exercises with step-by-step instructions and explanations, unguided practice exercises to reinforce learning, and a pretest and a post test to measure learning. We tied it all together with lesson plans that describe methods and activities to deliver the content.
- Classroom training for field application engineers and sales people to use a programmable analog microprocessor and understand its theory
Working with the instructor, we turned a two and one-half day lecture into hands-on training. We identified the tasks performed by the students on the job to support and sell the microprocessor and wrote performance-based objectives for the tasks to describe what the successful student can do after training. We selected content from the lecture to allow the students to meet the objectives and added participatory activities to measure learning. The activities include hands-on exercises that require the students to program their microprocessors.
- Usability test to confirm the effectiveness of new course material delivered in a distance learning format from a Web site
The new material, added to an existing course, teaches process engineers to build process control displays. We monitored the students and the instructor in a controlled classroom setting and recorded the problems they encountered with the old and new course material, equipment, and classroom environment; their attitudes about the material; and solutions recommended by them and the course developers. The report we delivered summarized the results of the test and recommended solutions.
- Product documentation for oil refining process training simulators
The manuals we designed and developed can be used as training tools by instructors and as references and tutorials by process engineers and operators. The standard chapter format we designed helps ensure that all readers, no matter what their skill levels, find the information they need. We worked closely with simulator software developers and process engineers to develop the simulator and process procedures.