January 4, 2001

Can Joe Homeowner get an even break?

By Larry Wills

It all started out innocently enough, with a Hobbesian agreement to enjoin in a social contract whereby your neighbor can't put a Ford up on blocks in his front yard.

Next thing you know, a fascist regime is picking your pocket and selling your home out from under you.

No, it's not the heavy-hand of government. It's the heavy hand that pretends it's a government--homeowners associations.

While some associations seem to be working as intended, keeping subdivisions manicured and protecting sterility, in others, complaints are legion. Which is why the Legislature established an ombudsman's office.

Now, calling that effort an utter failure, the Legislature is going back to the drawing board to rewrite community association laws.

"The idea looked great on paper," state Sen. Ann O'Connell, R-Las Vegas, says.

"In reality, it hasn't worked."

But just how to make the clearinghouse for homeowner complaints more effective is another matter.

O'Connell wants to dissolve the office and create a commission to settle disputes.

State Sen. Mike Schneider, D-Las Vegas, likes the idea of a commission.

But Schneider wants to keep the ombudsman's office, placing it under the attorney general's office. Right now, it's part of the state real estate division and caught in a tangle between the politically powerful community association industry and the homeowners.

"I'm the one who started the whole thing," he says of the ombudsman's office. "I tried to get it under the attorney general's office in 1997, but that was blocked by the Republicans. Now I think it would be better under (the AG's) consumer affairs division."

There's a lot at stake on this issue. The common interest communities ombudsman fields complaints and mediates disputes between homeowners and their associations. Without some grievance mechanism, homeowners would have nowhere to go except the courts.

Revamping the office is part of a package of proposed community association reforms coming in the wake of a stormy hearing last fall. Often emotional residents complained about abuses by boards and the loss of property rights.

O'Connell says new enforcement powers are coming to protect homeowners' rights.

It will be the third time the Legislature has tried to straighten out problems with association governments that have included selling homes for unpaid assessments. At least two residents fell victim to neighborhood feuding and found they were losing their homes. One home sold for $10,000.

The common interest communities ombudsman is at the heart of the controversy. Mary Lynn Ashworth was named ombudsman after the last legislative session and, according to various sources, found herself at cross purposes with Joan Buchanan, administrator of the real estate division, in charge of the ombudsman's office.

The result has been confusion over whether the office is serving the homeowners or the managers of associations, represented by the Community Association Institute.

That in turn has inflamed CAI critics, who filled last fall's hearing room with a parade of horror stories.

O'Connell says proposed reforms include replacing the ombudsman with a local-level independent commission which will rule on complaints. The commission would be funded by a $3 a year assessment on homeowners that was created in the last session for the ombudsman's office.

"People are paying for something they're not getting," O'Connell says.

The ombudsman's office was slow in getting started because the money was not released until last year. The three-person staff was funded only three months ago and it handles 1,000 calls a month.

The office handles complaints on foreclosures, selective enforcement, embezzlement and obstruction of information to the homeowners.

Ashworth calls the reorganization a mistake. "They're taking out state oversight.

"That's disastrous for the rights of homeowners."

O'Connell says the bills address kinks in the entire process of association governance.

"The system certainly is not working."

But Assemblywoman Vonne Chowning, D-Las Vegas, says the ombudsman has been effective.

"It has served such a good purpose. Without this office, we might not have known about some of these problems.

"I can't see doing away with this position. It's a tremendous resource."

O'Connell's proposal includes creating separate rules for large and small associations and giving the commission adequate enforcement powers.

"We need due process for the homeowners and to give more authority to the commission," the senator says.

She envisions the commission to be independent from the state and to operate at the local level.

Under the plan, the commission would consist of four homeowners and three representatives from the association industry. Appointed by the governor, it would have judicial powers, including powers to remove board members and enforce association rules and state laws. The ombudsman does not now have that authority.

Chowning also wants full disclosure on any association problems to be required before property can be sold. She says some buyers have been blindsided by undisclosed association conflicts.

She says many buyers don't realize the implications of buying into associations. "You're not in this dwelling by yourself. You are a member of association."

O'Connell acknowledges the rift between the association industry and many homeowners isn't going to make enacting reforms easy.

For example, placing it under the attorney general has wide support from homeowner activists, since it would have greater authority and fewer conflicts of interest. The CAI would rather avoid any infringement on their power.

The bills were submitted after residents told the legislators their property rights were being endangered by arbitrary association boards.

O'Connell and Schneider have been inundated with complaints since last fall's hearing.

"I have three feet of paperwork on these complaints," O'Connell says.