LITE Plan…

· Automatic monitoring of business systems

· Anytime remote support available

· Quarterly IT Status Reports

· Patch Management

Basic Plan…

· Best practices audit & recommendations regarding computer setup, security, and maintenance for maximum efficiency and minimum downtime

· Automatic monitoring of business systems

· One remote support incident per PC per month (additional incidents billed at discounted rates)

· B.E.S.T. Monitoring Software installed to facilitate daily monitoring and alert Computer Troubleshooters technician when a problem occurs

· 30% discount for any on-site support or additional remote support

P Proactive Plan...

Everything the Basic Plan includes plus –

· Immediate technician alerting when problems are detected

· Two remote support incidents per PC per month (additional incidents billed at     discounted rates)

· 30 minutes of onsite support per PC per month (additional onsite time billed at   discounted rates)

· 40% discount for any on-site support or additional remote support

· Patch, ISP, Email, and backup management support included at no additional cost

· Free telephone support via our Helpdesk (up to 2 incidents per PC per month)

· Guaranteed Next-Day Response

Trouble-Free Plan...Your BEST VALUE

Everything the Basic and Proactive Plans include plus –

· No-Downtime Guarantee (including reimbursement of $100 per hour for any      downtime, see agreement for details)

· Optional Hardware Guarantee*

· Same-day response available for additional fee

· Unlimited remote support at no additional charge

· Unlimited onsite support for problems

· Unlimited use of our telephone helpesk

· 50% discount for additional (non-problem) onsite support

· Software License and Asset Management included