Basic Plan…

· 24x7 Remote Monitoring and alerting

· Advanced Remote Support

· Patch Management for all approved operating Systems

· Anti-Virus and Anti-Spyware defense software

· Monthly Reports on system health and support activities

· Unlimited (online) data backup

· 20% discount for normal on-site or remote-support rates for services

   Proactive Plan...

Everything the Basic Plan includes plus –

· Unlimited Remote support during normal business hours

· 30% discount for any on-site support or additional any afterhours remote support