Overview of Six Sigma
DMAIC methodology
Financial benefits of Six Sigma
The impact of Six Sigma on the Organization
The Six Sigma language
Preliminary
Describe core and subprocesses
Establish measurement dashboard
Prioritize
Establish major focus areas
The Team Charter
The business case
Problem statement
Project scope
Goals and objectives
Milestones
Roles and responsibilities
Customers
CTQ tree
Define customer requirements
--output
--service
--moments of truth
--statement of requirements
--analysis of requirements
Create process map
Supplier, Input, Process, Output, Customer (SIPOC diagram)
Input measure
Output measure
Data collection plan
Type of data (discrete/continuous)
Optimal performance
Data collection plan
Data stratification
Pareto Chart
Histogram/frequency plot
Calculate process sigma level
Data analysis
Detailed process mapping and analysis
Root cause analysis
Cause-effect diagram
Failure Modes and Effects Analysis (FMEA)
Pareto chart
Validate root cause
Design of experiments
Brainstorming
Eliminate or reduce root cause
Multi-voting
Analysis of "must "and "want" in possible solutions
Stakeholder analysis of solutions
Mistake proofing
Type of resistance
Implementation planning
Piloting the solution
Process throughput-standardization
Developing a process control plan
Gantt chart
Run chart
Control chart
Documenting the process
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