Amazon FAQ
All claims of non-delivery must be reported through
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What happens if the item is out of stock? We agree that if the item is out of stock, we must provide a refund promptly, but in no case later than thirty (30) days following the close of the sale. I do not want to have a packing slip or a receipt. Can you accommodate this?
We do have a problem with this. The packing slip provides a second copy of
the delivery address if the packaging becomes separated from the product.
Our experience of the post office is that they occasionally destroy packages
and the packing slip is necessary. Can you ship my item to a different address? Amazon's policy is that sellers should only ship to the address given. If the item were shipped to a different address, the Amazon A-to-z Guarantee would not apply. This guarantee protects both buyers and sellers against fraud. If the item has not yet been shipped, you may cancel the order. This will allow you to update your address on Amazon and repurchase it. How long will it take for me to get my item? We agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below.
Do you have a tracking number? If your item cost $20 or more, you may e-mail us and request the Confirmation Delivery number. My item hasn’t arrived. How long should I wait before e-mailing you? Please wait until the maximum estimated delivery date. If the cause is because of a delay in shipment, we will ship via USPS Priority Mail and refund your shipping and handling fees. If the item was mailed, you will receive a copy of the postal receipt and, if applicable, the delivery confirmation number. All complaints of non-delivery must be filed through Amazon’s A-z Guarantee program. What happens if what I received isn’t what I ordered or has been damaged? If you receive an item different than what was described, or that is clearly in worse condition than indicated, then it is "materially different." We take the time to individually assess each item, so that description will be used in evaluating whether the product is materially different. All of our items have a handwritten or computer generated inventory label affixed to their spine. Additional damage to the item may be caused by this sticker or the removal of it. This attribute is not specifically stated in our individualized item comments. We hope you understand that you are buying a used item. To be eligible for a refund, you must return your item in the same condition you received it, and the return must be postmarked within 30 days of shipment. Further, contrary to Amazon’s guidelines, we refund your postage expense at USPS Media Mail rate with Delivery Confirmation. What happens if I simply changed my mind? To be eligible for a refund, you must return your item in the same condition you received it, and the return must be postmarked within 30 days of shipment. The buyer bears the expense of shipping. There is no restocking fee. Once Diana’s Books requests the refund, how long does it take Amazon to issue it? Refunds are typically processed by Amazon within one week. The funds will be deposited back in your credit card account, and Amazon.com will send you confirmation of the refund via e-mail. Why aren’t you responding to my e-mail? There is no excuse, really, but here is the truth: We’re swamped. Diana’s Books is a tiny nonprofit organization, sporadically staffed by volunteer(s). Some volunteer work is easier than others, and researching problem transactions is more difficult. Please note that Amazon gives Sellers five (5) days to respond to an Amazon A-z Guarantee claim. We ask for a similar grace period. Thank you in advance for your persistence and patience. |
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