From: Steve Sturgill [steve@stevesturgill.com]
Sent: Friday, December 13, 2002 7:28 PM
To: public.enquiries@newyork.mail.fco.gov.uk
Subject: I Need Help With One Of Your Subjects Please <-- Fwd: Reply
Support Ticket [WHS-16392-WHS]

To: British Information Service

Greetings:

I beg your help in dealing with one of your rogue
subject companies. Your "dotcomavenue.com" web hosting
service have improperly charged me US$285. Even in the
face of clear evidence that the problem is theirs to
remedy, they refuse.

The conduct of this company should be an embarrasment
to Great Britain. They are doing more harm to Great
Britain's image in my eyes than your infamous football
hooligans. For the sake of the image of your country,
and for my sake, please exert what influence you can on
these intransigent people, or advise me how I can best
deal with them.

I have made a report of the situation available online
at
http://members.cox.net/slsturgi3/dotcomavenuedom_bad_bad_bad.htm. 
Please visit my website to see the details of this dishonest 
intransigence. I'm quite certain you will agree the behavior 
of your subjects in refusing to rectify the situation is 
quite outrageous and dishonest. 

Also please note their response, which I forward to you
below, to my communicating the online report to them
again requesting rectification. The maddeningly
dismissive response is simply, "All charges are final
and cannot be refunded under any circumstances." In the
face of the evidence I provided at the link above, this
is simply bald faced dishonesty on the part of your
subject enterprise.

Your advice and assistance are sorely needed and will
be greatly appreciated. Thanks aforehand.

Steve Sturgill
Phoenix, Arizona
USA

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From: Web Hosting Customer Service
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To: steve@stevesturgill.com

All charges are final and cannot be refunded under any
circumstances.


For instructions on cancelling your account, see the
following page:

<a
href="http://mail.stevesturgill.com/jump/http://www.webhostingsupport.com/knowledgebase/cancel.htm">http://www.webhostingsupport.com/knowledgebase/cancel.htm</a>

------------------------------------------
If you wish to reply to this ticket then you MUST NOT
quote this message. You can reply by email, leaving the
subject line unchanged.]
For instant support, see our knowledgebase at
<a
href="http://mail.stevesturgill.com/jump/http://www.webhostingsupport.com">http://www.webhostingsupport.com</a>

------- End of forwarded message -------