 | Technical training |
| Edison Institute, Telecommunications for Non-Engineers |
| Telecom history, current climate and future directions |
| Regulatory guidelines and operating environment for ILECs, CLECs, IXCs, etc. |
| 7-Layer ISO-OSI Model |
| Voice, data and video networks |
| Physical media, transmission methods and protocols |
| Broadband services - xDSL, ISDN, ATM, T-carriers, FDDI, Microwave, Satellite |
| SONET, X.25, Frame Relay, PVCs, Cellular (GSM, TDMA, CDMA, PCS) |
| TCP/IP protocol, IEEE 802.11b (Wireless LAN), Bluetooth |
| Microsoft, Microsoft DirectAccess briefings |
| Microsoft BackOffice products and development strategy |
| MS Office deployment (using VBA) |
| SQL Server deployment and support |
| Hewlett-Packard, HP University |
| OpenView administration and support |
| NetServer configuration and IT management |
| ProCurve switches |
| JetDirect print servers |
| Business family of PCs (Brio, Vectra, Kayak) |
| Compaq, Solutions training |
| Server configuration (Prosignia, Proliant) |
| Business family of PCs (Armada, DeskPro) |
| 3Com, 3Star courses |
| LAN Basics and 3Com Networks |
| High Speed Technologies (Ethernet, Fast Ethernet, Giganet, ATM) |
| Desktop Solutions (NICs, traffic management) |
| Workgroup Solutions (hubs, switches, servers, farms, redundancy) |
| Switched Campus Solutions (DHCP, network management) |
| WAN Technologies (Frame Relay, ATM, T-carriers, SONET) |
| Scaling Enterprise WAN Solutions (routers, bridges, gateways) |
| Remote Access Solutions (VPN, Dedicated access, Dial-up) |
| Small Business Solutions (OfficeConnect family of switches) |
| PC Networking - Token Ring, IEEE 802.3, IEEE 802.5, Peer-to-peer, client-server) |
| Network topology (Bus, Star, Ring, Tree, Hybrid-Tree) |
| Numerous vendor product training sessions |
| Epson |
| SMC Networking |
| Linksys |
| Netgear |
| Intel |
| Others |
| Sales training |
| Brian Tracy, Maximum Achievement & Advanced Selling Strategies |
| Michael Price, Achieving Unending Referrals |
| James K. Van Fleet, Conversation Power |
| Carlton Masi, Effective Sales Management |
| Carlton Masi, Selling with Passion |
| Dr. Chester Karrass, Effective Negotiating (Negotiation Skills Seminar) |
| Certifications |
| 3Com 3Star LAN Basics, April 1999 |
| Honors Distinction, University of Phoenix |
| June 2000 |
| Completed Bachelor of Science degree with 3.92 GPA. |
| Graduated with Honors distinction. |
| Top Sales Person, Byte & Floppy Computers |
| December 1996, October 1997, November 1997, February 1998 and March 1998 |
| Awarded to the eligible sales person who generated the highest profit dollars for that month. |
| Sales people eligible to win award a maximum of 2 times per calendar year. |
| Award discontinued in October 1998. |
| Most Valuable Personnel (MVP), Insight Direct |
| July 1994 and November 1994 |
| Awarded to individual employees (5 to 10 per month) to recognize employees who contribute greatly to the success of their departments and the company as a whole. |
| Employees eligible to win award once per calendar quarter. |
| Employee of the Month, Insight Direct |
| March 1993 |
| Awarded to a single employee to recognize effort, knowledge and responsibility. |
| Award given to one employee per month. |
| Graduated in upper 10 percent of High School class |
| June 1989 |
| Graduated High School with GPA in upper 10th percentile. |
| Overall class size was 360. Among top 36 graduates in class. |