REMOTE ASSISTANCE

Your Graphics and IT resource center

Here, you will be able to choose which remote program you wish to run to request help. In most cases, I will guide you through what you will need to do.

Remote programs to choose from:

• Frank's Helpdesk.exe
• Teamviewer for Windows
• Teamviewer for Macintosh

• COMPUTER RELATED ASSISTANCE
  • NEW! ONLINE TICKET SYSTEM CLICK HERE
    • Create your own account
    • Request help by creating a trouble ticket
    • Track your trouble ticket(s)
    • Always know the status of your requests
  • For Remote Assistance, Click HERE
• For FAQ's, Click HERE
• For a list of my FAVORITE LINKS, Click HERE

News

• 08/12/07 - With the Upgrades to the FTP Server, an Online Ticket System is now in place
• 08/12/07 - FTP Server Upgrades completed successfully.
• 08/10/07 - FTP Server is down until Sunday for upgrades. Contact me if you need files from your personal folders.
• 08/10/07 - I have this weekend thru next Wednesday off from work!
• 08/10/07 - IT Ticket#0025 In Progress (hardware testing nearing completion. Upon Successful testing, a new OS will be installed.)
• 08/10/07 - Website update Complete

Current Projects

• Research and deploy automatic SMTP emailing for New IT Ticket System
• Deploy TeamViewer as new remote system for current and future clients.

This site was updated on: Tuesday, June 30, 2009 11:54 PM

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