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		Edison Schools UST Review Form

	Name: Glen Krause		Position: User Support Technician		Since: 1997
	School: Feaster-Edison Charter School
	Performance Period: 2003-2004 school year			Date of Hire: August 1997
	Reviewer: Stacy McGee (STM) & Francisco Escobedo (Principal)			Last Performance Review: May 2003

Using a scale ranging from 1-5, where 1 is unsatisfactory and 5 is exceptional, rate the performance level for each item below. If not applicable write in “N/A”. Optionally, add key words next to the item to describe the performance level.
						Rating
						1 - 5, N/A
Skill Assessment						Employee	Reviewer
Technical/Job Skills: List essential skill/function(s) required for position.
1. Overall technical ability We’ve yet to find a problem that Mr. Krause is unable to handle						5	5
2. Server knowledge						5	5
3. LAN/WAN knowledge						5	5
4. Help Desk Experience						5	5
Work Quality: Quality work is high on his list						5	5
Student Relationship(s): Has worked very well with students on the Falcon Report, getting stellar performances out of some very shy children!						5	5
Staff Relationship(s):						5	4
Administrator Relationship(s):						5	5
Family Relationship(s):						N/A	N/A
Attitude: very positive, very much a team player						5	5
Commitment: is very committed to technology working here at Feaster						5	5
Flexibility: If you’re not flexible in his position, technology doesn’t work. Technology works at our site.						5	5
Time Management: Very skilled with prioritizing tasks						5	5
Communication Skills: Open communication lines with both administrators, supervisors and team members						5	5
Decision making/judgment: Puts a lot of thought into decisions before making a committment						5	5
Productivity:						5	5
Diligence: Makes sure tasks get completed						5	5
Teamwork: Huge team player						5	5
Systemwide contribution: Frequently solves issues before HQ becomes aware of them						5	5
Initiative: Very on the ball and on top of things						5	5
Knowledge of Edison’s Design:						5	5
Self-Development: Continually educating self to improve technology and media						5	5


	Principle Responsibilities (Describe key focus of position)		Evaluation Assess to what extent responsibilities were met. (When possible be specific and give examples)
	Setup & maintenance of computers, network and hardware		Supervised distribution of classroom computers. Consistently repairing and maintaining laptops so that there is very little down time without their computers (for both teachers and the lab cart). Network continues to run smoothly despite numerous virus attacks, and hardware maintenance is high.
	Maintenance of phone system		N/A
	Maintenance of video system		Mr. Krause took over the weekly news program, “The Falcon Report”, this year. It is very popular with students, and administration frequently uses it to get messages out to the entire student body. We also have not had any difficulties with our video system this year.
	Support technology initiatives as needed (e.g. benchmarks, HRO, QLCs, SIS )		Everything has run extremely smoothly this year – any problems with benchmarks, HRO, QLCs and whatnot have been minor and were operational all of the time. Mr. Krause works closely with Mr. Drew to get QLCs up and running every quarter. He has also been working on testing SRI, our reading program, which will be operational next school year.
	Management of user accounts,		Mr. Krause becomes involved with this only when there are problems that Mr. Drew is unable to solve himself. Everything has run smoothly on our end.
	Backup and restoration		Our backup procedures are documented and run smoothly. There have been no issues whatsoever in the past seven years – we have never lost any data.
	Technology Support and Help Desk		Problems are always fixed in a timely manner. Priority is given to teacher and administrator laptops, so they have the tools necessary to complete their jobs. There has yet to be an equipment problem that Mr. Krause could not solve. Very polite and courteous when assisting staff.

Overall Rating
	Unsatisfactory	Developing	Proficient	X	Exemplary


Reviewer Comments - (Results achieved, significant changes since last review, strengths/development needs, etc.)
It seems that every year, new challenges arise. We were attacked quite viciously by computer viruses early in the school year, and made it through with no data lost. Mr. Krause took on the added responsibility of producing our weekly Falcon Report broadcast, teaching himself how to use iMovie and has become quite proficient with it. Everyone on staff thoroughly enjoys the show! Adding yet another unforeseen twist this year, Mr. Krause was quite involved of the hiring and training of a new junior UST as well. Mr. Krause has been extremely flexible this year (as always), constantly adapting his routine and job duties as new issues and projects arise. His leadership skills have improved much this year, given the opportunity to manage the workflow of several members of the Tech Team. He has shown that he is prepared for the challenge of completely taking over technology next year.

Employee’s Comments: (if any)
I look forward to the new challenge of moving in to the Site Technology Manager position with the new challenges it will present. I enjoy teaching both students and teachers and look forward to the opportunity. Feaster-Edison Charter School is a great place to work, with great individuals making a difference in the lives of our students one student at a time.

Signature of Tech Director: Stacy McGee Signature of Principal: Francisco Escobedo Signature of Employee: Glen Krause				Date: 05-21-2004 Date: 05-21-2004 Date: 05-21-2004

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