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Edison Schools UST Review Form |
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Name: Glen W. Krause |
Position: User Support Technician |
Since: 1997 |
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School: Feaster-Edison Charter School |
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Performance Period: 2002-2003
school year |
Date of Hire: August 1997 |
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Reviewer: Stacy McGee (STM) &
Francisco Escobedo (Principal) |
Last Performance Review: May 2002 |
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Using a
scale ranging from 1-5, where 1 is unsatisfactory and 5 is exceptional, rate
the performance level for each item below.
If not applicable write in “N/A”.
Optionally, add key words next to the item to describe the performance
level. |
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Rating |
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1 - 5, N/A |
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Skill
Assessment |
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Employee |
Reviewer |
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Technical/Job Skills: List essential
skill/function(s) required for position. |
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1. Overall
technical ability – has been able to solve every problem presented on our site, by
himself or with help of NY staff |
4 |
4 |
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2. Server
knowledge – increasing daily with switch to Windows 2000 |
4 |
4 |
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3. LAN/WAN knowledge |
5 |
5 |
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4. Help Desk Experience –
courteous, kind, and always able to fix problems! |
5 |
5 |
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Work Quality: takes pride in his work and it shows |
4.5 |
5 |
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Student Relationship(s): Has taken extra step of mentoring three boys who
have behavior issues in school; also has several student helpers. |
4 |
5 |
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Staff Relationship(s): Has worked diligently to ensure good relationships
with staff! |
4 |
4 |
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Administrator Relationship(s): Attentive to their needs, straight-forward and
honest with them. |
5 |
4 |
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Family Relationship(s): Very
little communication with families as other UST maintains HRO duties |
na |
N/A |
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Attitude: Positive, supportive, strong believer
in TSL program. Always thinking of
what’s best for users, site, and team. |
4 |
5 |
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Commitment:
Unwavering dedication to keeping site and users up and running. |
5 |
5 |
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Flexibility: Rearranges
priorities due to demands of site and NY. |
4 |
5 |
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Time Management: Needs to better schedule work around pushing
LabCarts |
4 |
4 |
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Communication Skills: Puts much thought into what is said beforehand,
whether in conversations or in written communications. |
5 |
4 |
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Decision making/judgment: Puts much thought into decisions, taking input and many variables into
consideration. |
5 |
5 |
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Productivity: Always on task,
completes projects as quickly as possible due to steep learning curve with
new systems this year |
4 |
4 |
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Diligence: Works until the job is done,
regardless of extra (non-paid) hours needed to completed. |
5 |
5 |
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Teamwork: A positive team environment has been a
high priority for Glen this year. He
consistently offers to help out those who are overburdened with work, and
guides teammates as needed through tasks and decisions. |
5 |
5 |
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Systemwide
contribution: Glen has gone where
no UST has gone before with Windows 2000 on the Edison network. His collaborating with Edison has
benefited all schools. |
4 |
5 |
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Initiative: Glen consistently is trying to come up
with better ways to do things. |
5 |
5 |
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Knowledge of Edison’s Design: Having been with Edison for 6 years now, he
knows this inside-out! |
5 |
5 |
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Self-Development: is constantly keeping abreast of changing technologies |
5 |
4 |
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Principle Responsibilities (Describe key focus
of position) |
Evaluation Assess to what extent
responsibilities were met. |
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Setup
& maintenance of computers, network and hardware |
All of our technology on site changed this year due to refresh. Mr. Krause and Mr. Spangler dismantled the entire network and helped install our new 100baseT network. We were moving more quickly than NY tech staff had anticipated, and so working on his own, Mr. Krause configured our new servers. The LabCarts were operational in a brief time frame, and teacher laptops went up quickly as well. What made this all difficult was that we were creating procedures for completing these projects that made us major contributers to Edison’s standards and instruction manuals for Windows 2000 networks.. As far as
maintaining our equipment, we have not yet encountered a problem that Mr.
Krause and Mr. Spangler could not solve either by themselves or brainstorming
with NY tech. |
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Maintenance of phone system |
N/A – the
district maintains our phone system. |
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Maintenance
of video system |
Mr. Krause
will be taking over this responsibility next year, and is currently being
trained. |
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Support
technology initiatives as needed (e.g. benchmarks, HRO, QLCs, SIS ) |
Mr. Krause firmly believes in the mission of Edison Schools, and so unwaveringly supports their technology initiatives. For example, we found out in early October that it was required that our site complete benchmarks that month. Our network was barely up, and with no computer lab or classroom computers, we were forced to make the LabCarts operational before we (or NY staff) were prepared to. Mr. Krause worked many long days with Mr. Spangler to ensure the LabCarts were up in time, and then he also aided Mrs. McGee in teaching classes himself on how to use the LabCarts. We were able, in a two-week period, to get all 3-6 classes trained and all benchmarks taken in October. No small feat!! |
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Management
of user accounts |
While Mr. Krause does not directly work with this on a day-to-day basis (it is the responsibility of Mr. Drew), he does oversee it’s maintenance. He has trained Mr. Drew in maintaining the database in our new operating system, and works closely with him to import accounts as they become available. He also helped Mr. Drew to remedy a rather large mishap that occurred with our accounts early in the year. |
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Backup
and restoration |
Mr. Krause and Mr.
Spangler regularly back up daily, unfailingly. In six years as a UST, we have never lost any data due to Mr.
Krause’s attention to this task. In
fact, this year, we were the only site to have valid backups, as it was
discovered that the Edison back-up system had a flaw. Other USTs were not daily checking their
backups, unlike Mr. Krause. That
could have been disastrous! He also created an
easy-to-use teacher back-up system, so that they would not lose any data
should something happen to their laptops. |
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Technology
Support and Help Desk |
There are four key elements to a
successful help desk, according to Edison Schools. They are professional attitude, management of user's
expectations, timely response to user's requests, and finding solutions. Mr. Krause has consistently displayed a
professional attitude, providing courteous support while gently reminding
users of procedures to follow for healthy computers, regular backups, and
properly logging issues in the Tech Repair Request database. All requests for help are completed in a
timely manner, with priority given to teacher laptops and administrator/office
issues. There has yet been a problem
that Mr. Krause could not solve – if unable to do so himself, he is able to
find a solution through brainstorming with Mr. Spangler or through contacts
with Edison’s NY staff. |
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Overall
Rating |
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Unsatisfactory |
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Developing |
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Proficient |
xXxxxxx |
Exemplary |
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Reviewer Comments - (Results achieved, significant
changes since last review, strengths/development needs, etc.)
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I have always been impressed by Mr. Krause. Our network has never been down, data has
never been lost, and there has never been a problem he couldn’t solve. Then our technology refresh took place
this year. Every piece of technology
changed on campus, from the wiring to the operating system and more. Mr. Krause was asked to set up a network
that Edison NY was not yet ready for.
Consequently, many of the procedures that are now standard for a
Windows 2000 – based system within Edison Schools were largely based by his
work here at Feaster. Is there a more
powerful word to use than impressed?
Awestruck? If there is, please
use it to describe Mr. Krause. Maintaining the comraderie of the Tech Team has
been huge with Mr. Krause this year.
We added a new UST to our team, and Mr. Krause worked diligently to
make Mr. Spangler feel welcome and teach him everything he knows. He also aids in shuffling responsibilities
as tasks arise to ease the workload of team members. With changes coming to our Tech Team due
to budget cuts next year, he was very proactive in working with me to
reassign job responsibilities. Mr.
Krause has become a leader in our Tech Team, my “right-hand man”. Towards the end of the
year, Mr. Krause and Mr. Spangler assumed responsibility for media items (VCRs,
TViews, and digital cameras) and changed the policy for check-out, which in
turn increased their usage. This was
totally done on their own prerogative. One area all members of the Tech Team are being
asked to improve on is better scheduling work around pushing the LabCarts,
and better maintaining them by reading the User Logs. Our traveling computer labs are a great
tool for our teachers, however, a member of the Tech Team must move the cart
from room-to-room every 55 minutes.
This basically creates a work period of about 40 minutes in between
pushing the cart, two to three days a week.
Naturally, this has created an antagonistic attitude towards our
LabCarts. Better scheduling our work
day and keeping track of time will help to improve our work environment. |
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Employee’s
Comments: (if any) |
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Signature of Tech Director:
Stacy
McGee Signature of Principal:
Francisco
Escobedo Signature of Employee:
Glen
Krause |
Date: 06-20-03 Date: 06-20-03 Date: 06-20-03 |
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