History Web Work Computer Consulting Home Family Home Site Where was God on 9-11-2001 ? Family Portfolio 2002 2002 Performance Review 2003 Performance Review Cox Webmail Racer 9

Edison Schools UST Review Form       Name: Glen Krause Position: Network Administrator / User Support Technician Since: 1997 School: Feaster-Edison Charter School Performance Period: 2001 - 2002 Date of Hire: July 1997 Reviewers: Stacy McGee (Site Technology Manager) & Francisco Escobedo (Principal) Last Performance Review: April 2001   Using a scale ranging from 1-5, where 1 is unsatisfactory and 5 is exceptional, rate the performance level for each item below. If not applicable write in "N/A". Optionally, add key words next to the item to describe the performance level.   Rating   1 - 5, N/A Skill Assessment   Employee Reviewer Technical/Job Skills: List essential skill/function(s) required for position.     1. Overall technical ability: Very skilled with good instincts for problem solving 5 5 2. Server knowledge: We are ALWAYS up and running! 5 5 3. LAN/WAN knowledge: He built it and consequently knows it inside-out. 5 5 4. Help Desk Experience: Has become more sensitive to communicating in non-tech manner 4 4 Work Quality: Consistently completes jobs with quality 5 5 Student Relationship(s): Mentors students with excellent computers skills by giving them responsibilities which boost their self-confidence and increase their social-skills 4 4 Staff Relationship(s): Consistently polite and courteous; improved tremendously this year! 5 4 Administrator Relationship(s): Solid relationship with admin team 5 5 Family Relationship(s): Very little communication with families as other UST maintains HRO duties 5 N/A Attitude: Very positive, committed to success of Edison & TSL at Feaster 5 5 Commitment: Unwavering commitment to keeping site running and promoting Edison 5 5 Flexibility: Is able to adjust workload as requested by admin & supervisors 4 5 Time Management: Very skilled, sets work schedules for himself and other UST 5 5 Communication Skills: Has improved tremendously! 5 4 Decision making/judgment: Very good at making decisions and prioritizing workflow 5 4 Productivity: Always on task, completes projects in timely manner 4 5 Diligence: Very persistent -- does not accept failure! 5 5 Teamwork: Has greatly improved, provides mentoring to other UST & MTC to strengthen team 5 4 Systemwide contribution: Consistently contributes to success of Edison with testing/piloting & unofficially mentoring 5 5 Initiative: Always looking for better ways to do things 5 5 Knowledge of Edison’s Design: A 5-year Edison Schools employee, knows design & procedures inside-out 5 5 Self-Development: Always reading industry material and improving his knowledge for our benefit 5 5   Principle Responsibilities (Describe key focus of position) Evaluation Assess to what extent responsibilities were met. (When possible be specific and give examples) Setup & maintenance of computers, network and hardware Our Regional Technology Director (RTD) summed up this extremely well in our site technology evaluation: USTs are maintaining the infrastructure at Feaster and have creatively found ways to keep the aging hardware functional. Working together, Mr. Krause and Mr. Bennett have performed most of the repairs needed themselves, saving us huge portions of money. Mr. Krause has also established good relationships with vendors, finding us amazing deals on equipment!! An example of this would be the excellent deals we obtained this year on networked laser printers for each house, totally Mr. Krause's idea! We received a "proficient" marking on our Local Area Network (LAN) on our site technology evaluation performed by our RTD, as all necessary workstations and locations are connected to the network.   Maintenance of phone system N/A -- CVESD manages and maintains our phone system Maintenance of video system N/A -- LMS maintains video system Support technology initiatives as needed (e.g. benchmarks, HRO, QLCs, SIS ) Feaster-Edison has consistently tested new technology initiatives for Edison Schools. This year alone, we tested updates to Vantage Benchmarks, Starship Schools Benchmarks, and internet-based email. In the past, we have piloted QLC 4.0, SASI, and benchmarks. There is no way we would have been able to do this without the technical expertise of Mr. Krause. His enthusiasm for Edison's initiatives is tremendous, and his commitment to their success is commendable! Management of user accounts Mr. Krause shares the management of user accounts with our MTC, who is responsible for ordering them and maintaining them in our database. Once they are received, Mr. Krause puts them in their proper groups within AtEase. He assists the MTC in cleaning out the database at year's end. We received an "exemplary" marking in this category on our site technology evaluation performed by our RTD. Mr. Krause is very aware of the responsibility that comes with having access to all accounts and their passwords, and never compromises his users. Once this year, access was needed to a document in the STM's email inbox. An administrator suggested getting the document without permission from the STM, but Mr. Krause refused to do so without first discussing the situation with the STM. Backup and restoration Backing up our systems is a high priority with Mr. Krause. He has consistently done so over his five years here at Feaster, creating both daily and weekly backups, stored in multiple places (even off-campus). When restoration is needed, Mr. Krause has never failed us. In fact, we received an "exemplary" marking in the category of both server and workstation backups on our site technology evaluation performed by our RTD. Technology Support and Help Desk There are four key elements to a successful help desk, according to Edison Schools. They are professional attitude, management of user's expectations, timely response to user's requests, and finding solutions. Mr. Krause has consistently displayed a professional attitude this year, providing courteous support while gently reminding users of procedures to follow for healthy computers, regular backups, and properly logging issues in the Tech Repair Request database. All requests for help are completed in a timely manner, with priority given to teacher laptops and administrator/office issues. As far as finding solutions, Mr. Krause and Mr. Bennett work off each other very well -- where one is weak, the other is strong. Together, they are probably one of the strongest UST teams in Edison, and consistently provide support to other USTs through our Tech Talk newsgroup. Mr. Krause is so capable that he applied for the Regional User Support Technician Mentor position, and was one of the strongest candidates to apply for it.     Overall Rating       Unsatisfactory     Developing     Proficient X Exemplary     Reviewer Comments - (Results achieved, significant changes since last review, strengths/development needs, etc.) Although the technology in an Edison School is a small portion of the overall picture, it is critical that every part of it functions properly. By ensuring that the technology Edison places in a school works correctly, we give every student the opportunity to enhance his or her education that much more. Mr. Krause firmly believes in the mission of Edison Schools, and it is because of this commitment to providing a world-class education to every child that our technology team is one of the best in Edison. Every item that Mr. Krause is responsible for on our site technology evaluation received a "proficient" or "exemplary" rating. This year, Mr. Krause was able to save enough of his repair maintenance budget by performing repairs himself, that he was able to purchase a networked laser printer for each house. This was his own idea, and one that impressed our RTD. We also created an Online Resources Server this year. Mr. Krause collaborated with our Academy Director to create an online calendar, facilitating planning and communication among our staff. At the STM's request, he also created a way to maintain an online photo album of school events, and regularly works with our newspaper staff photographers to keep it updated. He also collaborated with Mr. Bennett to create a way to make website templates and clipart available to the staff at the STM's request. Mr. Bennett and Mr. Krause also worked together to move our staff newsgroup from an Edison-based server (which frequently went down) to a local server. Our staff newsgroup is available 24/7 now, even when email or other Edison newsgroups are down. We received a "proficient" marking on our site's use of Staff News on our site technology evaluation by our RTD -- which was made easier to achieve with our onsite group. Currently, Mr. Krause is working on an initiative for Edison HQ with Mr. Bennett. He proposed to Don Sunderland (Edison's CIO of Technology) the use of a license-free platform for our schools, using Linux. This could potentially save Edison Schools millions of dollars, and Mr. Sunderland has given our USTs his full support and any resources needed. They'll be testing this throughout the next several months. If this project alone does not show Mr. Krause's initiative and commitment to the success of Edison Schools, I don't know what does!! Being a tech, relationships with members of the staff are not always easy to maintain. When technology is working well, the Tech Team members never hear from the staff. However, when things are wrong, we definitely hear about it. As per his goals for this year, Mr. Krause has made great efforts to improve his relationship with staff members, and it has shown. :o) He has also worked very closely with the STM to ensure that our technology refresh runs as smoothly as possible, and has better maintained the inventory database. We commend Mr. Krause proactive use of available technologies through implementation of the administrator’s palm pilot set-up. He purchased several handheld instruments and successfully integrated these devices to a central location (Marta’desk). His efforts created enhanced communication and support. This has been a stellar year for Mr. Krause. His leadership skills and teamwork have grown by leaps and bounds. He has taken on an unofficial mentoring role with our other UST and MTC, guiding them through their weaker areas. He stepped in and helped smooth communication between CVESD and our site to facilitate the SASI-Pentamation uploads. Mr. Krause has learned to communicate his opinion in a manner that contributes in a positive way. He has been a valuable, contributing member to Feaster's Technology Team, and TSL ( Technology as a Second Language ) works at Feaster because of his contributions!         | Resume | History | Web Work |