October 1999 to November 2000
Technical Designer, AutoFusion Inc.

• Responsible for the design and creation of over 50 CarPrices.com cobrand web sites
• Designed CarPrices.com cobrand web sites using Photoshop 5.5
• Created CarPrices.com cobrand web sites using HTML and GoLive 4.0
• Worked with the business development team to provide technical information about the cobrand process to partners
• Designed portions of the CarPrices.com web site using Photoshop 5.5
• Used JavaScript to create a roll-over effect for the CarPrices.com web site
• Maintained the CarPrices.com web site by fixing problems, adding and removing content as the need arose, and updating front page content on a weekly basis
• Provided technical assistance including software installation, hardware installation, and computer troubleshooting to fellow group members
• Trained new group employees in the use of HTML and the process of creating a cobrand web site
• Designed and coded a Visual Basic application that accessed a database for information and outputted formatted HTML files
• Used Photoshop 5.5 to create images for PowerPoint slides
• Created PowerPoint presentations for executive meetings
• Created a PowerPoint template as the basis for future PowerPoint presentations

June 1998 to October 1999
Help Desk Engineer, The Sutherland Group

• Provided technical support for proprietary database querying and server software via telephone and e-mail
• Handled on an average 40 calls and 75 e-mails per day
• Used a call tracking system to keep records about new calls and existing issues
• Installed and maintained Macintosh, Windows NT and Sun lab computers
• Installed SQL Server 6.5 and Personal Oracle 8 database software on the lab servers and created databases to assist in the troubleshooting process
• Installed and set up IIS 4 and Netscape web server software on the lab servers
• Provided technical assistance including software installation, hardware installation, and computer troubleshooting to fellow group members
• Trained new group employees in the use of the proprietary database querying and server software, the call tracking system, database connectivity software, database software, and web server software

July 1997 to June 1998
Production Manager, Sign A Rama

• Custom design logos and sign layouts with proprietary sign software
• Assist customers with product decisions
• Create and maintain production schedule
• Backed-up sign design files on a Windows 95 PC to off-line media
• Used PC troubleshooting skills to resolve issues with the Windows 95 PC

August 1995 to Jan. 1997
Sales Associate, B. Dalton Booksellers

• Assisted customers
• Designed and assembled merchandise displays
• Backed-up register records on store PC to off-line media
• Updated computerized on-line book catalog from CD on a monthly basis

April 1999 to present
Chapman University

April 1997
CNE and CNA Certification, Vortex Data Systems

August 1992 to June 1997
Grossmont College

June 1992
Diploma, Patrick Henry High School

Macintosh OS, Windows 95, Windows 98, Windows NT, Windows 2000, Sun Solaris, Linux, DOS, Novell 4.11, Brio Enterprise, Personal Oracle, SQL Server 6.5, Access, Excel, Word, PowerPoint, IIS 4, Apache, ODBC, SQL Net, Open Client, Netscape Navigator, Microsoft Internet Explorer, HTML, C++, Visual Basic, JavaScript, Adobe GoLive, Adobe Photoshop, Adobe Illustrator, Bryce 3D, Macintosh hardware, PC hardware, multi-line phone system