Katie Haritos-Shea Resume Information Engineer, IT Strategist, Section 508 Technical Policy Analyst 11809 Waples Mill Road, Oakton, Virginia, USA, 22124-2113 Phone: 703-371-5545 ryladog@earthlink.net Online resumes in XHTML, Word and Plain Text can be found at: http://members.cox.net/katieharitos-shea/resume/index.html Highlights of Qualifications: Specializes in Accessibility and User-Centered Design. Has a wide base of technical and policy knowledge as it relates to emerging technologies, enterprise architectures, IT standards and accessibility. Has been involved in W3C (World Wide Web Consortium) technical standards working groups as an Invited Expert since 1999. Subject Matter Expert on U.S. Section 508 and international IT Accessibility Standards. Prior Section 508 Coordinator for NTIS (U.S. Dept of Commerce), and has since been the technical 508 team lead at the Department of State (DoS) and several Department of Treasury agencies (IRS, FMS & OCC). While at DoS earned award from the State Department CIO for Outstanding Work Performance 6-2004 for herself and her team. At DoS also gained experience in Capital Planning and Investment Control (CPIC) and OMB 300 Circular preparation and submissions. Has performed Section 508 IV&V of document, web, hardware & software products as well as developed Section 508 Accessibility Compliance Testing Methodologies. Created 508 compliance VPATs for client IT products & services as well as developed the idea of GPATs for government developed products & services. Experienced in technical authoring of specifications, standards, policies, SOPs, strategic project plans, requirements, contract deliverables, remediation plans and government proposals. Has 100% success rate in gaining government contracts from RFP's, PDPs and unsolicited proposals that she authored. Technical Lead/Liaison/Proposal Author on numerous government projects, IAs, RFPs and Contracts including DOS, DOD, DOL, DOC, ATF, SSA, DOA, Dept. of Treasury, VA and SPAWAR. Because of her work with W3C, FEAF (through the U.S. Federal CIO Council on the Semantic Web and Web-Services working groups) and Dublin Core is interested in branching off into Enterprise Architecture metadata modeling development (using Metis) to assist in developing tools to realize the vision of the Semantic Web. Active in the Metis User’s Group community since 2002. As a Certified Internet Webmaster has created accessible content on several multilingual web sites, created intranet and internet sites and developed accessible web templates for standards organizations (W3C, INCITS), public sector clients and for U.S. Government agencies. Interested in utilizing international IT standards experience to implement Business Process Redesign. Has been instrumental in developing ESM technologies that ensure the accessibility/usability of Enterprise Systems. Clearance: U.S. Department of State (NACSIM) Languages: English, Greek, Spanish Published Accessibility Work & Web Site Development: W3C’s WAI Glossary W3C's XML Accessibility Guidelines W3C’s Web Content Accessibility Guidelines W3C's WAI Authoring Tool Accessibility Guidelines PDF Techniques for Web Content Accessibility Guidelines 1.0 & 2.0 Mapping Comparison Between U.S. Section 508 Standards and UAAG 1.0 Requirements American Foundation for the Blind Daisy Book to Voice XML Prototype IMPACT Intranet (U.S. Dept. of State) W3C (World Wide Web Consortium) District of Columbia Housing Authority (DCHA) FedWorld.gov (U.S. Dept of Commerce) NTIS National Technical Information Service (U.S. Dept of Commerce) Al Gore’s Partnership for Reinventing Government (Archived) Capital Accessibility Owasys USA Accessible Telecommunications Products CEN Report to EU on Accessibility Metadata Key Memberships: U.S. Federal CIO Council AIC Web-Services Working Group Semantic (XML Web Services) Interoperability Community of Practice (SICoP) W3C’s Web Content Accessibility Guidelines Working Group W3C's WAI Authoring Tool Accessibility Guidelines Working Group W3C's WAI Evaluation and Repair Tools Working Group W3C's Protocols and Formats Working Group INCITS V2 Technical Standards Committee U.S. Delegation for ISO JTC-1 Web Services Study Group Dublin Core Metadata Initiative (DCMI) Accessibility Working Group Member Strategic Management Council of the (U.S.) Accessibility Forum Universal Access Collaboration Expedition Workshop Metis User's Group (MUG) for Enterprise Architecture Modeling Work Experience: 8/2005 – Present: Section 508 Technical Policy Analyst / Program Manager CRI - Communications Resource, Inc. www.cri-solutions.com/ McLean, VA, USA ~ Section 508 Technical Policy Analyst Team Lead for the U.S. Department of Treasury's, Financial Management Service ~ Authored FMS Section 508 Requirements Standard from scratch ~ Responsible for drafting technical policy requirements for FMS ~ Responsible for technical testing and remediation recommendations for Software, Web, Device and emerging Telecommunications technologies ~ Created reference documentation and resources to assist FMS web developers in Section 508 development and remediation of their existing and developing web sites ~ Planned and Organized briefings and presentation materials for agency Section 508 Coordinator ~ Authored FMS 508 Checklist and Guide for Web Applications and Web Sites~ Directly Supported Section 508 Coordinator for Financial Management Service (FMS) under agency CIO (Assistant Commissioner) in the Information Resources (IR) office ~ Created Business Cases for including Assistive Technologies and Section 508 Automated Test tools for FMS Technical Reference Model (TRM) ~ Lead in updating the Financial Management Service (FMS) policy and processes for IT Procurement to comply with Section 508 requirements ~ Authored and Developed FMS Section 508 Complaint Process documents~ Worked with Federal Reserve Board (FRB) Section 508 Coordinator to monitor Section 508 Compliance of applications built by FRB for FMS ~ Responsible for promoting and monitoring Section 508 compliance of FMS’s 51 large (national and worldwide) financial transaction applications and platforms~ Developed Accessibility Testing Lab for CRI ~ Created Corporate Section 508 Compliance Procedure and Development Policies for CRI ~ Tested Section 508 Compliance and Created Remediation Plans for Web Applications that CRI developed for Department of Education, Department of Agriculture and Department of Labor 5/2005 – 7/2005: (Temp) Interactive Multimedia Web Developer AOL - America On Line www.corp.aol.com/, www.aol.com/ Dulles, VA, USA ~ Helped AOL transition from it’s legacy proprietary web software to standards compliant XHTML and CSS for it’s new web portals ~ Developed accessible interface for Web Mail and AIM Mail Home Pages~ Worked off of graphic design images to create the exact visual replica in standards compliant code to render consistently in IE, Firefox and Mozilla ~ Developed templates ~ Worked with AOL’s web publishing interface CMS and dev tool (Big Bull) for combining aggregate web content for AOL Portals ~ Worked on RSS feed development for portal ~ Functioned as W3C Web Accessibility Initiative’s WCAG expert for the Interactive Developers Web Team ~ Performed Accessibility Testing of AOL content using Assistive Technologies (JAWS, ZoomText, Dragon) 9/2004 – 3/2005: Section 508 Technical Policy Analyst MANILA Consulting Group www.manilaconsulting.net McLean, VA, USA ~ Section 508 Technical Policy Analyst Team Lead for the U.S. Department of Treasury's, Internal Revenue Service (IRS) IRAP - Information Resources Accessibility Program office ~ Responsible for QA and technical testing of online software courses (CBT, WBT, multimedia) for IRS employees including those on Accessible and Usable Software and Web Development ~ Responsible for drafting technical policy requirements for IRS ~ Responsible for technical testing and remediation recommendations for Software, Web and Hardware technologies ~ Created reference documentation and resources to assist Treasury Department and IRS webmasters in Section 508 and Usability remediation of their existing and developing web sites ~ Planned and Organized briefings and presentation materials for agency Section 508 Coordinator ~ Authored Section 508 IV&V Application Testing that doubles as a usable template for future fee-for-services contracts for IRS Web Services ~ Directly Supported Section 508 Coordinator for Internal Revenue Service (IRS) ~ Created Marketing Materials for booth staff at Accessibility conferences (ATIA 2005, IDEAS 2004) ~ Assisted in drafting and implementing the Internal Revenue Service (IRS) policy and processes for IT Procurement to comply with Section 508 requirements ~ Responsible for IV&V of IRS eLearning Courses for Section 508 and SCORM compliance 11/2002 – 9/2004: Program Manager / Section 508 Technical Policy Analyst CESSI (Cherry Engineering Support Services, Inc) Accessible Solutions www.cessi.net McLean, VA, USA ~ Program Manager for the U.S. Department of State's IMPACT Center (Information Resource Management Program for Accessible Computer/Communication Technology) ~ Authored Strategic Plan for Section 508 Implementation for U.S. Department of State ~ Received award from the State Department CIO for Outstanding Work Performance (6-2004) ~ Responsible for the complete redesign of the IMPACT Center's Intranet web site on the iNet network. Utilized the W3C technologies that assure interoperability and accessibility; XHTML, XHTML templates and CSS ~ Implemented an accessibility and usability review process for all U.S. State Department's web sites world wide ~ Created reference documentation and resources to assist State Department webmasters in remediation of their web sites ~ Planned and Organized briefings and training workshops within the Department to prepare staff for U.S. Department of Justice's Section 508 Compliance Surveys ~ Responsible for all Technical Accessibility Recommendations made to the U.S. Department of State associated with IMPACT Center ~ Responsible for ITIPS Submissions for IMPACT Center 2003 (FY2005), and 2004 (FY2006) for Capital Planning and Investment Control (CPIC) and OMB 300 Circular ~ Authored Intra-Departmental Section 508 IV&V Application Testing PDP that doubled as a usable template for future fee-for-services contracts for the IRM Business Center ~ Directly Supported Section 508 Coordinator for State Department ~ Organized State Department plan for Coordinating and Completing DOJ Section 508 Compliance Survey for 2003-2004 ~ Marketing and web site development for ICDR 6/2002 – 9/2002: Director Assistive Technology / Section 508 Operations MILVETS Systems Technology, Inc www.milvets.com Lanham, MD, USA ~ Responsible for all Operational Issues associated with Assistive Technology / Section 508 programs for all MILVETS Client Contracts ~ Involved in Strategic Planning and Implementation of MILVETS Corporate Direction and Mission ~ Oversaw the Social Security Administration’s Office of Training Asymetrix Toolbook Export Utility Application ~ Responsible for Accessibility Program Initiatives within SPAWAR (San Diego), DISA, SSA, Navy, Marine Corp., Army, Air Force, DOD, IRS as well as partnership contracts with Booz, Allen & Hamilton, EDS, SAIC, Northrop Grumman, Price Waterhouse Cooper ~ 100% Success in Gaining Government Contracts from RFP's and Unsolicited Proposals that I authored (ranging from $100,000 to $4,000,000) ~ One of four Program Directors for this 400 person Information Technology contracting company 4/2000 – 10/2001: Agency 508 Coordinator & Team Lead / Webmaster NTIS (National Technical Information Service) U.S. Dept. Of Commerce www.ntis.gov Springfield, VA, USA ~ Created Section 508 Accessibility policy and procedure documents, trained staff on the 508 issues affecting their particular areas, and did an inventory and accessibility assessment of all EIT systems at NTIS ~ Responsible for the complete redesign of the FedWorld.gov Web Site, ensuring that it is model of accessibility and conforms to Section 508 and the W3C's Web Content Accessibility Guidelines ~ Worked on-site with Clients and Vendors to ensure the Accessibility of their Content, including several Multilingual Web Sites (containing more than 17 Natural Languages) ~ Created technical Section 508 instructional training tape for Government Webmasters, and gave Accessibility talks at National, International and Local IT Conferences ~ Responsible for the creation of agency strategy to meet 508 requirements. Put together NTIS’s 508 Agency Team, including members of Software, Web, Security, Documents, Facilities, Network, Telecommunications, Legal, Procurement and Policy departments. ~ Met the U.S. Government-wide CIO Council’s deadline for web-site compliance of July 26, 2000, for the 20 or so sites that we are responsible for. ~ Organized, Coordinated and Completed plan for DOJ Section 508 Compliance Survey for 2001 ~ Earned “Peak Performer of the Year Award” from contracting company Paradigm Solutions ~ Created an interactive intranet from the ground up, to establish agency communication vehicle. 9/1999 – 4/2000: Web/Application Developer, Customer Support Office of the Comptroller of the Currency, U.S. Department of Treasury www.occ.treas.gov/ Washington, D.C., USA ~ Responsible for the research and compilation of Outlook 2000 FAQ and Tips info, plus creating a beta-customer feedback form and consolidating the information into a dynamic web-based application and customized HELP index. The resulting HTML application software was subsequently installed nationwide. ~ Given some Team Lead duties for special MS Outlook 2000 Implementation. ~ Involved in beta software testing with R&D, and the ensuing follow-up migration and installation of the enterprise-wide OS and programs. Gained extensive experience using Outlook 2000, IE 5, and HP Openview. ~ Responsible for the gentle re-training of customers being moved from Banyan Vines Mainframe Mail systems to the new Exchange5.5/Outlook 2000 mail configuration. ~ Researched, created and organized a proposal presentation for the next possible implementation for the OCC, Windows 2000. 1998 – Present: CEO & President, Accessibility & Section 508 Consulting Katie Haritos-Shea, Inc. & SpiderWebb www.katie-haritos-shea.com and www.SpiderWebb.net Oakton, VA, USA ~ Performed software and hardware Section 508 compliance testing for major IT company's Copier-Scanner-Printer and provided the information for creating the product VPAT (Voluntary Product Accessibility Template) for company for this product ~ Created Technical Section 508 & Accessibility Training for Morpheum software development team, Morpheum executive staff and Australian industry leaders ~ Technical Accessibility Lead for Section 508 compliance on Lantern 4, Accessible Content Management System Project, created through a R&D funding effort from AusIndustry for the Victorian Government of Australia ~ Developing VPAT (Vendor Product Accessibility Template) for Lantern 4 Content Management System for U.S. Government market ~ Created a Voice XML 2.0 application prototype out of a Daisy Book 2.0 Travel Book, for the U.S. Government CIO Councils' XML and Architecture and Infrastructure Working Group ~ Performed an Accessibility Review of the Voice XML 2.0 Specification latest working draft for the W3C ~ Accessible Presentation Template Development ~ Specialized in consulting for emerging companies on creating their web presence and insuring that they be graphically pleasing, user-friendly and navigationally logical web sites. Maintained close interaction with clients to familiarize them with internet user habits and buying patterns. ~ Created Training curriculum for a 12 hour PDA course, on the Dell Axim X30 for The Alliance and AT&T for their on-site campus in Oakton, Virginia ~ Developed Curriculum for and taught multiple courses on Identity Theft, Dell Axim and Ebay ~ Developed corporate web sites in an accessible fashion to meet W3C WAI (Web Accessibility Initiative) Standards and Section 508 Accessibility requirements using XHTML, CSS and accessible templates technologies ~ Responsible for ensuring that developed CMS met U.S. Section 508 and SCORM (Sharable Content Object Reference Model) compliance requirements CLIENTS: TecAccess - www.TecAccess.net Rockville, VA, USA Criterion 508 Solutions, Inc. - www.Criterion508.com Des Moines, Iowa, USA Capital Accessibility - www.CapitalAccessibility.com Silver Spring, Maryland, USA Owasys USA - www.owasysusa.com/ Silver Spring, Maryland, USA The Training Solutions Group, Inc. - www.tsgtraining.com Duluth, Georgia, USA Morpheum - www.Morpheum.com.au Melbourne 3206, Australia American Foundation for the Blind - www.afb.org Washington, D.C., USA AOL - America On Line - www.corp.aol.com/, www.aol.com/ Dulles, VA, USA 1985 – 1999: Entrepreneur / Owner / Administrator HairColor Mirage & Salon Mirage Oakton, VA & Arlington, VA, USA ~ Launched, managed, owned and operated two successful salons. Drafted the original designs of the interior structural space and the customized furnishings for both these business locations. Gained valuable experience with managing personnel, business administration, work-ethics and budgets. Education, Training & Certifications: Northern Virginia Community College Alexandria, VA, USA Graphic Arts New Horizons CLC McLean, VA, USA CIW Webmaster, Internet Professional Program, Computer Graphic Arts, and Application Development US Training CLC Fairfax, VA, USA MCSE & IWA Training CIW Certified Internet Webmaster CIW Site Designer Specialist MCSE MS Certified Systems Engineer Training MOUS MS Certified User Specialist CWA Certified Webmaster Administrator Public Talks: Given numerous talks on Accessibility & Technology both nationally and internationally, including: ~ INCITS-V2 Panel at CSUN 2003 and 2004 ~ INCITS-V2 Panel at International Conference on Aging, Disability and Independence 2003 ~ Keynote Address "Impact and Current State of Section 508 / Accessibility in the U.S. Government", at OZeWAI, the Australian Accessibility Conference held at LaTrobe University in Melbourne, Australia, December 1-3, 2003 [http://www.ozewai.org/2003/index.html] Objectives: ~ Working Actively to Implement Accessible and Emerging Technologies ~ Semantic Web, EARL, RDF, Web-Services Development for a World of Equal and Superior Access ~ Riveting & Accessible Web Site Design, Implementation and Management ~ Web Internationalization & Language Translation Services ~ Develop EA Model to incorporate Section 508 Requirements into FEAF and DoDAF ~ Accessible New Media Graphics Format Design & Development (SVG, SMIL) ~ Included in Organizations with Vision that Encourages and Supports my W3C, INCITS, U.S Federal CIO Council, IMS, ISO/IEC JTC-1 and Dublin Core Metadata Initiative Standards Involvement Software: Adobe: Photoshop, Illustrator, Go-Live, ImageReady, PageMaker Macromedia: Studio MX, UltraDev, Dreamweaver, Flash, Freehand, Fireworks, Homesite, Director Troux/Computas: Metis W3C: Amaya, Jigedit, HTML Validator, CSS Validator Microsoft: Microsoft: Office 97, 2000, XP, & 2003, FrontPage 98, 2000 & 2002, Outlook, ImageComposer, Publisher Altova: XML Spy, Stylevision Corel: Draw, PhotoPaint, WordPerfect Office, Painter, Paint Shop Pro, Designer, Animation Shop Morpheum: Lantern CMS Bradbury: TopStyle Assistive Technologies & Software, Evaluation and Repair Tools: Freedom Scientific – JAWS GW Micro – WindowEyes IBM Home Page Reader Dolphin – HAL Zoom Text Lynx Dragon Naturally Speaking Victor PlexTalk OutSpoken Wynn Dreamweaver 508 Accessibility Suite - Lift In Sight / In Focus A-Prompt - (University of Toronto) AccVerify, AccRepair & AccMonitor - (HiSoftware) aDesigner (IBM Research) SWAP (UB Access) The Wave (Temple University) Powerpoint Accessibility Wizard Make-Accessible (Abode) WinScreamer (Crunchy) PageScreamer (Crunchy) Ramp (Deque) ComplyFirst (N-Systems) HERA (Sidar Foundation) Bobby – WatchFire Access NetMechanic iACT NIST WebMetrics Tool Suite Programming Languages & Networking Protocols & General Technologies: HTML XHTML VoiceXML Daisy AAIML (Trace) X-Forms DHTML CSS XML WML WSDL XSL XSLT JavaScript, ECMAscript Learning: EARL, MathML, Ruby, SOAP, UDDI, RSS 802.11 Bluetooth TCP/IP HTTP HTTPS DHCP LDAP DNS SMTP Sendmail FTP SSH Gopher IRC VPN V2 AIAP CVS (W3C) Jigedit (W3C) Windows NT Windows 95 Windows 98 Windows 2000 Windows XP Windows 2003 MS Commerce Server IIS SQL Exchange Unix Pegasus Linux Apache Server Banyan Vines References: Shelia S. Newman Vice President, CESSI (Cherry Engineering Support Services, Inc), http://www.cessi.net/ President, New Editions Consulting, Inc. http://neweditions.net/ Great Falls and Falls Church, VA – USA mailto:snewman@cessi.net, mailto:snewman@neweditions.net (703) 448-6155 Wendy Chisholm World Wide Web Consortium Web Accessibility Initiative Editor and W3C staff contact for WCAG 2.0 Seattle, Washington - USA wendy@w3.org (206) 706-5263 Gregg C Vanderheiden, Ph.D. Director, Trace R & D Center Dept of Industrial Engineering University of Wisconsin Chair for WCAG Web Content Accessibility Guidelines, W3C Madison, Wisconsin - USA mailto:mGv@trace.wisc.edu (608) 263-5788 Pamela K. Brown Team Lead of Implementation, ITS Office of the Comptroller of the Currency Washington, DC - USA pam.brown@occ.treas.gov (202) 874-5064 Janina Sajka Free Standards Group, Chair Accessibility SIG, Open Electronic Book Forum (OEBF) Prior Director, Technology Research and Development Governmental Relations Group American Foundation for the Blind (AFB) Washington, D.C. - USA mailto:janina@freestandards.org (202) 408-8175 William P. LaPlant, Jr Chair, INCITS V2 InterNational Committee for Information Technology Standards Information Technology Industry Council (ITI) 1250 Eye St NW, Suite 200 Washington, DC 20005 - USA blaplant@mindspring.com (703) 360-9184 Thomas Bold Director, Office of Agency Liaison National Technical Information Service (NTIS) US Department of Commerce Springfield, Virginia 22161 - USA tbold@ntis.gov (703) 605-6506 Samar Ghadry Vice President, Paradigm Solutions Corp. 6110 Executive Boulevard, Suite #240 Rockville, Maryland 20852-3903 – USA samar@paradigmsolutionscorp.com (301) 468-1200 Helen Chamberlain Director 508 Coordinators GSA Center for IT Accommodations Government Services Administration Bristow, VA 20138 - USA helen.chamberlain@gsa.gov (202) 219-2348 Katie Haritos-Shea Last Updated: September 14, 2006