SPECIFIC COMPUTING SKILLS

Programming languages: ADA, Assembly, C/C++, Focus, Fortran, HTML, Java, LISP, Oracle, Pascal, PL/SQL, SQL, VB (Visual Basic), XML and miscellaneous script languages.

Database/Data warehouse Applications: Oracle, SQL Server, PL/SQL, Informix, Sybase, Forest & Trees, Cognos, Foxpro, Access and miscellaneous ODBC compliant applications.

Email Applications: Lotus Notes, Lotus ccMail, Microsoft Exchange, Kana Mail.

Voice Systems and Call Center Applications: Lucent Definity G3R switch w/Expert Agent Selection, Intuity Audix voicemail, IBM Voicemail, Centervu Supervisor Call Management system, Intuity Conversant IVR, Nice Digital Call Logger, Davox Predictive Dialer, Davox Ensemble Suite, Kana Email routing and handling, Answersoft CTI (screen pop and "intelligent call routing"), Centervu Explorer, Call Accounting System, Syntellect (Telecorp) ARU 6000, Rolm CBX 8000-II, IBM Voicemail and VOIP (Voice over IP).

Telecommunications connectivity: T1, Frame Relay, Fiber Optic

Data Connectivity/Security: Cisco (routers, routing switches, terminal servers and ubr's), Nokia and Checkpoint-1 Firewalls, Arcserve Enterprise, Microsoft SNA Server, Novell SNA 3270 Gateway, Novell 5250 Gateway, TCP/IP, SNMP.

Data Systems: AS400, VAX/VMS, CDC/CYBER, IBM 3270 (327X controllers and 3708/4030 protocol converters), Unix/Sun Solaris

Internet Systems and applications: Cold Fusion, Apache, IIS, HTML, Miva, Real Media, Net Objects, Java.

Operating systems: DOS, Novell, Microsoft NT, OS/2, UNIX and Windows 2000.

General Office Software: Experienced with most major word processor (Word, Wordperfect), spreadsheet (Excel, Lotus), presentation (Powerpoint), graphics (Photoshop), time management (MS Project), time and attendance (Kronos, Winstar), security system (Honeywell), GPS systems and mainframe emulation packages (Attachmate, NetManage, Rumba).

Cable Television Specific Applications: Zenith, Pioneer, Jerrold and Scientific Atlanta addressable control systems, CSG (Cable Services Group) billing systems, Novar Traffic and Billing system.