Welcome to Cooper Computers

I've worked in the Information Technology (IT) field for 10 years. My resume is as follows:

OBJECTIVE:

My objective is to obtain a career information technology position in a creative and challenging working environment. I like and strongly desire a challenge and the opportunity to excel. I do not fail - I have excelled at every job to which I've been assigned. I want to help make your company a success!

EXPERIENCE:

9/2002 - Present Oklahoma City University Oklahoma City, Ok.

Administrative Technology Coordinator

- Manage IT resources for nationally recognized law school. This includes inventory control, repair, and upgrade of 200 Dell desktop and laptop computers as well as three servers in a Windows environment.
- Provide software support for Windows XP Professional, Windows Server 2003, Microsoft Office XP and 2003 products, (including Microsoft Outlook), Corel Office products, Adobe products including Adobe Acrobat 6.0 Professional (and all Adobe products as necessary).
- Pocket PC 2003 support on Dell Axim PDA’s.
- Maintain contact with vendors, ensuring hardware warranty information and repair parts procurement are kept current.
- Maintain software inventory, ensuring all company-owned systems are fully license compliant.
- Monitor and maintain wireless connectivity for the law library and law school, including maintenance, troubleshooting, and repair of wireless access points as necessary.
- Assist the Technology Services manager in annual budget preparation, reports, and proposals as required.
- Install and maintain Category Five and Six network cable as required.
- Assist the Multimedia Coordinator as required.

10/2001 - 1/2002 Alternative Resources Corporation Oklahoma City, Oklahoma

Lead Computer Technician

Responsible for supervision of 20 PC Technicians in the repair, backup, and restoration of up to 1,000 laptop computers per day. Maintains quality assurance for all systems, ensuring client data is fully restored.

10/2000 - 8/2002 America Online Oklahoma City, Oklahoma

Associate Support Technician

Responsible for troubleshooting and repair of desktop and laptop computers for large Internet service provider. Assists corporate employees with networking issues, provide computer technical support, telephone and telecom issues, conference scheduling, and software support for a wide variety of software.

10/1980 - 10/2000 U.S. Navy New Orleans, LA

Automated Information Systems Supervisor

- Responsible for personnel productivity and supervision of 10 personnel.
- Managed computer asset acquisition, installation, upgrade, and maintenance of 600 PC systems.
- Webmaster for facility web site.
- Provided web design services to five companies.

EDUCATION:

5/2004 Oklahoma City University Oklahoma City

Bachelor's Degree - BS - Technical Management

8/1977 Rose State College Midwest City
Associate Degree - AA - Journalism

7/2004 - Present - Oklahoma State University - Oklahoma City

Microsoft Certified Systems Engineer Program

Certifications:

8/2004 Microsoft Certified Professional

AFFILIATIONS:

6/2004 - Present Project Management Institute Member

SKILLS:

   Title                                      Experience Level     Years

PC Repair                                        Expert               10
Windows Operating Systems              Expert               10
MS Office Products                            Expert               10
Windows Network Administration   Intermediate           10
Novell Network Administration       Intermediate            3

LANGUAGES:

Languages        Proficiency Level
English Fluent - Full Knowledge

REFERENCES:  Provided on request

ADDITIONAL INFORMATION/AWARDS:

- Letter of Appreciation from Executive Vice President, Member Services, America Online, for outstanding performance.
- Twice named Employee of the Month at America Online - Time Warner Enterprise Help Desk
- Navy Commendation Medal for successful management and completion of Year 2000 Compliance Project at Naval Air Station, Joint Reserve Base, New Orleans, Louisiana. This project involved over twenty personnel over an 18-month period.
- Navy Commendation Medal for superior performance of duties as an Undersea Warfare Instructor at Afloat Training Group, Pacific, San Diego, California. Cited for personally changing the direction of Pacific Fleet Undersea Warfare training.
- Navy Achievement Medal for performance during Operation Desert Storm, where I was named Senior Sailor of the Cruise for Battle Group “Echo” for Naval Gunfire Support Team Training Instruction.