Charles Patterson

4632 South Goldenrod Drive, Tucson, Arizona 85730-4102

Experienced Computer Programmer and Technical Trainer

Summary of Qualifications

• Over ten years experience in computer programming
• Excellent customer relations skills
• Expertise in staff training and program development
• Skilled at handling multiple tasks simultaneously

Work History

2004 - Present Web Administrator

• Designed, developed, and implemented multiple desktop applications in Visual Basic .NET
• Designed, developed, and implemented multiple web sites utilizing XHTML, PHP, JSP, JavaScript, Macromedia Flex and ColdFusion
• Set up, configured, and maintained multiple web servers running Linux, Apache, PHP, Tomcat, ColdFusion, and Flex
• Set up, configured, and maintained multiple MySQL servers

2001 - Present Computer Programmer

• Designed and developed an organ donor and body tissue inventory database in Access
• Programmed, tested, and implemented a Visual Basic front end to the organ donor database
• Designed, developed, and implemented a student roster, testing and payment database application
• Designed, developed, and coded static and dynamic web pages in XHTML, ColdFusion, PHP, and Macromedia Flex for multiple clients

2003 - 2004 Applications Instructor

• Educated students in the use of various computer applications and operating systems including Microsoft Windows 2000 and XP, Microsoft Office Suite, Microsoft Visio, Microsoft Project, and Macromedia Studio
• Educated students in the use of various computer markup, scripting and programming languages including (X)HTML, CSS, JavaScript, ASP, PHP, and ColdFusion
• Prepared students for certification tests such as Microsoft Office Specialist and CompTIA A+ certification
• Designed, developed, and implemented a network file deployment tool in Visual Basic .NET

2001 - 2003 Technical Support Representative

• Supported customers in the use and troubleshooting of Microsoft Windows 95, 98 and Millennium operating systems
• Designed, developed and implemented case recording software
• Trained new employees in troubleshooting Microsoft Windows operating systems
• Troubleshot problems presented by both customers and fellow employees

1995 - 2001 Technical Support Representative

• Performed quality assurance testing on latest versions of CompuServe and Netscape products
• Successfully designed, programmed and implemented statistics calculating software and NTP synchronization software for AOL Tech Live
• Assisted AOL members with problems in connection, diagnostics, service, registration and related on-line applications, including web page editing and scripting
• Scheduled and trained other technicians in both troubleshooting and working TTY interface
• Troubleshot problems presented by both customers and fellow employees

1994 - 1995 Pager Technician

• Proficient in troubleshooting and repairing over 10 different types of pagers and handled incoming customer calls
• Responsible for monthly inventory and supervision of staff

1986 - 1994 Electronic Technician

• Worked to maintain, troubleshoot and repair 6 different types of radar processing, radar display and communication shelters.
• Experienced in analog and digital circuits, board level work, component level work, soldering and de-soldering, reading and understanding schematics.
• Managed and instructed junior Marines in the performance of their duties.
• Performed preventative maintenance on all associated equipment and maintained appropriate maintenance records for all work performed.
• Established a control procedure for all associated tools and test equipment, and performed periodic inventories to ensure procedures were implemented.

Education and Training

2003 202 hrs 604 hrs 528 hrs

Professional Accomplishments

• Microsoft Certified Professional (Developing and Implementing Windows^®-based Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET)
• Certified Internet Webmaster Professional certification
• CompTIA A+ certification
• Internet and Computing Core Certification (IC³)
• Microsoft Office Specialist Excel 2003 Expert certification
• Microsoft Office Specialist PowerPoint 2003 certification
• Microsoft Office 2002(XP) Specialist Master certification
• Microsoft Office 2000 Specialist Master certification
• Published several articles on general computer information and computer programming
• Recieved 7 awards from the US Marine Corps for outstanding, honest and faithful service
• Maintained Secret security clearance while in the US Marine Corps