
"Learning organizations that systematically embrace change and encourage risk will not only own the future, they will design the future in which all organizations will have to compete. The basic building blocks for building an excellent organization must be systematically put in place. Every member of the organization must help create the system, build the system, understand the system, and help maintain the system".
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"People will forget what you said. They may forget what you did. But they will never forget how you made them feel". -C.W. Buecher