Master of Business Administration, Baker College

May 2001

Bachelor of Science in Mathematics, Christopher Newport University

December 1989

Technical

·          Commonwealth of Virginia: Qualified IT Project Manager (projects up to $1M)

·          Sylvan Prometric: Oracle Certified Professional: Oracle 8 Database Administrator

·          SCT Banner ERP Software: Technical training in Financial Aid and Student modules; Oracle Forms 6 Application Development, Oracle Reports

·          Brainbench: Certification in ERP Concepts; Master Certification in Project Management;

·          Brainbuzz: Certification in Foundation Series: Java 2 Programming

·          SelectTrain: “Fast Track to PowerBuilder” Course

Professional

·          Council for Advancement and Support of Education: Summer Institute in Educational Fundraising

Emergency Management

·          FEMA Emergency Management Institute: Introduction to Emergency Program Management; Emergency Preparedness, USA; The Role Of Voluntary Agencies in Emergency Management; Radiological Emergency Management; Hazardous Materials - A Citizen’s Orientation; Leadership & Influence; Decision Making & Problem Solving; Effective Communication; Special Event Contingency Planning; Introduction to Community Emergency Response Team; Introduction to the Incident Command System

·          American Red Cross: Basic First Aid; Adult CPR/AED; Infant/Child CPR; Disaster Damage Assessment; Instructor - Basic First Aid, CPR, AED

Associate Director of Systems Development, Information Technology Services

Christopher Newport University, Newport News, VA

Aug 2003 – Present

·         Participate in a lead role in strategic planning for computing at the University based on a 5 year vision and 3 year goals, with weekly tactical planning and updates.  Developed standards and practices, organizational redesign, business process re-engineering, and operating philosophy to reshape ITS as a high-performance technical group.

·         Manage mission-critical enterprise database application systems used to track information regarding students and administrative functions including admissions, registration, financial aid, and accounting. This includes the implementation, conversion, management, and enhancement of the SCT Banner Enterprise Resource Planning system and related reporting infrastructure.

·         Develop and manage projects and strategic plans for the design, development, implementation, and maintenance of software applications to support the University’s academic and administrative functions, using Oracle PL/SQL, Oracle Forms, Oracle Application Server, and other tools.

·         Supervise the Applications Development Group consisting of a staff of 10 full-time database professionals.

Assistant Director of Networking and Support (Acting), Information Technology Services

Christopher Newport University, Newport News, VA

Aug 2003 – May 2004

·         Manage mission-critical enterprise networking infrastructure supporting both 1200 administrative computer systems and 2200 residential students with network and Internet access, telephony, satellite television, and dial-up capabilities.

·         Develop and manage projects and strategic plans for network enhancements including network design and migration, replacement of network switches and routers, conversion from a predominantly fixed IP addressing scheme to a predominantly DHCP addressing scheme, replacement and configuration of firewalls, implementation of remote network management tools and techniques, and protocols for responding to network incidents such as virus activity.  Acted as project lead for response to major network attacks from Blaster and Welchia worms, a several month project with significant network impact. 

·         Supervise the 3-person Systems Administration Group managing a variety of Solaris and Windows servers, including acting as Solaris systems administrator during a several month period.  Solaris systems included a Sunfire 6800, an E5000, E3500, and E3000, as well as several Ultra 80’s, providing a variety of services including University email (Sendmail and Interscan VirusWall), administrative database systems (Oracle), instructional courseware (WebCT), University firewall (CheckPoint), and web sites.

·         Supervise the Technology Support Group, composed of 6 full-time and 10 student employees, which provided helpdesk support to the University for network and PC problems, and maintained the University’s computing labs.

·         Supervise the Network Engineering Group, composed of 3 full-time network engineers.

Chair, Information Technology Committee, Board of Directors

The York-Poquoson Chapter of the American Red Cross, Yorktown, VA

Feb 2002 –Feb2005

Volunteer

·         Chair of Information Technology Committee, director on chapter governing board, and member of the Board Executive Committee. In these roles, responsible for creating plans for information technology and participating in the direction of all other chapter activities.

·         Teach courses in basic first aid, adult/child/infant CPR, and automated external defibrillator (AED) essentials.

·         Completely redesigned the chapter web site using HTML and ASP, adding dynamic class, blood drive, and event schedules. The new site included a secure, private intranet with bulletin boards, user maintainable calendars, and update capability for the various public schedules.

Director, Development Computing Services

The College of William and Mary in Virginia, Williamsburg, VA

October 1996 – July 2003

·         Responsible for planning, implementing, and managing information systems resources in the Office of Development, with a team of five full time and five part time staff.  Information systems resources include over 100 desktop and laptop PC's, three Oracle on Windows 2000 database servers, Windows 2000 Advanced Server, MS Internet Information Server, and a Lyris Mailing List server. Manage a $500,000 annual budget.

·         Responsible for strategic planning for computing in the Office of Development based on a 5 year vision and 3 year goals, with tactical planning and updates quarterly. Changed the philosophy of computing services from ad-hoc report-writing to proactive capability and tool development - including centralized help desk support, partnerships with business units, and on-site business technology consulting.

·         Manage mission-critical database application systems used to track information regarding alumni, donors, and potential donors to the College, account for all gifts, pledges, and other private funds received by the College, provide an 18-station progressive dialing telemarketing facility, support college-wide events management, and track the budgets and expenses of 20 cost centers and multiple sources of funds.

·         Design, develop, implement, and manage critical software applications to support fund-raising for the College, using Oracle PL/SQL, PowerBuilder, Java, and other tools, including a budgeting/accounts payable system now used by several departments on campus.

·         Managed $1.2 million conversion from a VAX RMS database environment to a Windows NT Oracle platform, on time and under budget.

·         Manage technical training program for University Development staff, including applications training through the expert level in word processing, spreadsheets, basic business skills, and the performance of specific business functions.

·         Designed and implemented secure web-based acceptance of pledges and credit card gifts to William and Mary, using Microsoft IIS and Active Server Pages.

Systems Analyst

The College of William and Mary in Virginia, Williamsburg, VA

March 1995 – September 1996

·         Planned for, developed and managed the network and desktop infrastructure for William and Mary's development community, including a Novell fileserver, a Windows NT web server, and a DEC MicroVAX 4000/300.

·         Provided programming support using Pascal, Datatrieve, DCL, and C, for database applications and reporting for William and Mary’s development community.

·         Managed the acquisition and installation of a completely new $400,000 computing infrastructure over three years, completely replacing all of the terminals and DOS-based computers previously in use, including designing and installing the LAN for the Office of Development.

·         Developed remote access techniques to allow access to departmental servers from off-campus using several different techniques, from direct dialup to the VAX, to MS Windows NT Remote-access-services to connect to the NT Server.

Project Manager

Cybernetics, Inc, York County, VA

July 1993 – March 1995

·         Managed electronic design projects developing microcomputer hardware interfaces between SCSI peripherals and various device control interfaces, including IBM PC parallel, Pertec, and serial port interfaces. Coordinated a team of engineers who supported each project.

·         Used C and Assembler to write 8051 microprocessor code and operating system device drivers.

·         Designed printed circuit boards and programmable logic.

·         Traveled extensively to debug and engineer solutions for interface problems at customer sites across the country.

Technical Support Manager

Cybernetics, Inc, York County, VA

May 1990 – July 1993

·         Created the Technical Support Group for CCG (a major vendor of 8mm tape drives), assuming responsibility for all after-sales support for the company's products.  The team consisted of eight support staff, including 5 phone support technicians, a testing technician, a receptionist, and a product return administrator.

·         Developed integration and installation techniques for a rapidly diversifying line of computer peripherals, including debugging driver code on Unix platforms such as SunOS, AT&T Unix, AIX, Ultrix, and SCO Xenix and Unix.

·         Installed, configured, and maintained multiple operating system test/development platforms, including VMS, System 36, OS/400, SunOS, AT&T Unix, AIX, Ultrix, and SCO Unix, Novell Netware, and MS Windows 3.11 and Windows 95, including several 10BaseT networks used for both testing and production. Produced customer documentation for new products as they were developed.

Service Manager

MicroServe, Inc, Hampton, VA

March 1989 – May 1990

·         Created and managed the Service Department for a rapidly growing personal computer startup company.

·         Developed and documented service policies and procedures. Created networked databases to allow accurate tracking of repairs and parts, and to provide for billing of services.

·         Installed and provided contract management and maintenance on several customer Novell networks, including the installation and configuration of all the components of the network.

·         Managed a team of seven employees, including four technicians, one trainer, and two clerical staff.

Computer Technician

Entré Computer Center, Hampton, VA

July 1985 – March 1989

·         Repaired, maintained, and configured IBM personal computers and compatibles, computer peripherals, and printers.