 
How to Contact Us using Remote Assistance
To use Remote Assistance, you will need:
• Two computers running Microsoft Windows
XP Professional or Windows XP Home Edition. The computer receiving
assistance and the computer providing assistance must both run Windows
XP.
• Both computers must be connected via a network or the
Internet.
• Windows Messenger must be installed on both computers.
1.Start Windows Messenger and sign in.
2.In your list of contacts, select a person to ask for help. You
will send an invitation to this person, asking them to start Remote
Assistance and provide you with help. He or she must be online.
3.Click Tools, click Ask for Remote Assistance, and chooses the
e-mail address for a contact, as shown in Figure 1 below. (You will
probably have to choose other and enter our email address Seven5sevencomputers@hotmail.com
if we are not already in your contacts list.
Figure1
If you are already exchanging messages in the Conversation window,
click the Invite button, point to To Start Remote Assistance, and
then click the contact you want to invite.
If 757 Computers & Networking
are avaliable to accept your invitation then Remote Assistance
starts to take control of your computer, you will see a dialog box
asking you to confirm permission. Click Yes if you want to continue.
Note: Although you relinquish control of your computer temporarily,
you retain control over the Remote Assistance session itself. You
can end the session immediately by clicking the Stop Control button
(or pressing the ESC key).
You also can initiate a Remote Assistance session with us via e–mail.
Click on the link below for instructions on how.
Email
a Remote Assistance Invite Instructions
*On-site service is available all of Southside Hampton Roads (including
Suffolk)
Contact us by e-mail, or phone 24 hours - 7 days a week.
* Voicemail (214) 594-1370.
Use this number to leave us a voicemail message (Please include
name, contact number and problem)
* email: SEVEN5SEVENCOMP@AOL.COM
or SEVEN5SEVENCOMPUTERS@HOTMAIL.COM
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